Acceptable Use Policy

This Acceptable Use Policy (the "Policy") sets out the rules and standards that apply when you use WannaCall Ltd's ("WannaCall," "we," "our," or "us") website, mobile application, and related services (the "Services"). It also reflects our community guidelines for respectful and responsible use of the platform.

This Policy supplements, and is incorporated by reference into, our Terms of Service. Capitalised terms not defined here have the meaning given to them in the Terms of Service. If there is any conflict between this Policy and the Terms of Service, the Terms of Service prevail. Your use of the Services is also subject to our Privacy Notice.

By accessing or using the Services, you agree to comply with this Policy. We may update it from time to time, and continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

Table of Contents

1. About This Policy
2. Respectful Conduct
3. Prohibited Content
4. Prohibited Activities
5. Privacy and Recording of Conversations
6. Security and Platform Integrity
7. Automated Access and Bots
8. Lawful Use
9. Reporting Violations
10. Enforcement and Consequences
11. Changes to This Policy
12. Contact Us

1. About This Policy

WannaCall is built to foster genuine, human-to-human conversations between people who want to connect. This Policy explains what is and is not acceptable when using the Services, so that everyone can use the platform safely and with confidence.

This Policy applies to all users, all content shared through the Services, and all interactions facilitated by the platform, including live calls, chats, profiles, reviews, and any other submissions.

2. Respectful Conduct

We expect all users to treat one another with respect. When using the Services, you must not:

• Harass, bully, intimidate, stalk, or threaten any person.
• Engage in hate speech or promote violence or discrimination on the basis of race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, age, or any other protected characteristic.
• Post or transmit content that is defamatory, abusive, obscene, or otherwise offensive.
• Engage in unwanted contact, including persistent messaging or calls after a person has asked you to stop.

3. Prohibited Content

You must not upload, share, transmit, or otherwise make available any content that:

• Is unlawful, or that promotes or facilitates unlawful activity.
• Sexually exploits or endangers minors, or that is otherwise sexual content involving anyone under 18.
• Depicts or promotes violence, self-harm, or cruelty.
• Infringes the intellectual property rights, privacy, or other rights of any person.
• Contains viruses, malware, or any other harmful code.
• Is false or misleading in a way that could deceive or harm others.

4. Prohibited Activities

You must not use the Services to:

• Impersonate any person or entity, including celebrities or experts, or misrepresent your identity or affiliation.
• Defraud, scam, or deceive other users, or solicit money or personal information under false pretences.
• Send spam, chain messages, or other unsolicited or repetitive communications.
• Manipulate reviews or ratings, whether through coordinated campaigns or otherwise.
• Use the Services for unauthorised commercial purposes, including advertising not approved by us.
• Collect, harvest, or compile information about other users without their consent or our authorisation.

5. Privacy and Recording of Conversations

Calls, chats, and interactions facilitated through WannaCall are intended for private use between the participants. You must not record, reproduce, distribute, or publicly share any conversation without the express consent of all parties involved and, where required, WannaCall. Unauthorised recording or distribution is a serious violation of this Policy and the Terms of Service.

6. Security and Platform Integrity

To protect the Services and other users, you must not:

• Circumvent, disable, or interfere with security or authentication features.
• Attempt to gain unauthorised access to any account, system, or network.
• Probe, scan, or test the vulnerability of the Services without our prior written consent.
• Disrupt, overburden, or impair the platform, servers, or networks, including through denial-of-service activity.
• Submit false reports or otherwise abuse our support, reporting, or moderation channels.

7. Automated Access and Bots

WannaCall is built for genuine, human-to-human interaction. You must not access or use the Services through automated means, including bots, scripts, crawlers, scrapers, or other non-human tools. In particular, you must not use automation to create accounts, send messages, act on behalf of a user, scrape or harvest data, circumvent rate limits, or impersonate users. Automated access is a material violation of this Policy and the Terms of Service.

8. Lawful Use

You are responsible for complying with all laws and regulations that apply to your use of the Services. You must not:

• Use the Services to facilitate or promote money laundering, trafficking, fraud, or any other criminal activity.
• Use the Services in breach of applicable telecommunications laws, including to intercept communications or bypass lawful restrictions.
• Use the Services where doing so is subject to UK, EU, or US export controls or sanctions, or if you are located in a restricted jurisdiction or listed on a sanctions list.

9. Reporting Violations

If you encounter content or conduct that breaches this Policy, please report it to us at contact@wannacall.com. We review reports in good faith and may take action where appropriate. Submitting knowingly false or abusive reports is itself a violation of this Policy.

10. Enforcement and Consequences

We may, but are not obligated to, monitor activity on the Services to assess compliance with this Policy. Where we consider that a violation has occurred, we may take any action we consider appropriate, including:

• Issuing a warning.
• Removing, restricting, or blocking content.
• Temporarily suspending or permanently terminating your account.
• Referring the matter to law enforcement or other authorities where required or appropriate.

Enforcement decisions are made at our discretion and in accordance with our Terms of Service. If your account is suspended or terminated, the appeals process set out in our Terms of Service applies.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in our Services, applicable law, or our practices. The "Last Updated" date will reflect the latest version. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions about this Policy, you may email us at contact@wannacall.com.