Privacy Notice

Last updated 13 June 2026

This Privacy Notice sets out how WannaCall Ltd ("WannaCall," "we," "our," or "us") collects, uses, stores, and protects your personal information. It also explains the rights available to you under applicable data protection laws and how you can exercise them.

Scope of this Notice

This Notice applies whenever you:

Access our website at https://wannacall.com or any affiliated site that links to this Privacy Notice.
Use our services, applications, or features, including voice and messaging tools.
Interact with us through marketing campaigns, promotional events, or customer support channels.

Key Points

Information we collect: We collect information you provide directly (such as account details, communications, and preferences) and information generated through your use of our services (such as call quality metrics, device identifiers, and usage logs).
Sensitive information: In limited circumstances, and only with your explicit consent or where permitted by law, we may process sensitive categories of data (for example, racial or ethnic origin, or biometric identifiers used for account security).
Third-party sources: We do not purchase or obtain personal information from external third parties. Any data we hold comes directly from your interactions with WannaCall.
Use of information: We use your information to deliver and improve our services, troubleshoot technical issues, enhance connection reliability, prevent fraud, and comply with legal obligations. For example, analyzing call performance helps us identify network problems and improve service quality.
Sharing: We share information only when necessary, such as with trusted service providers who support our operations (e.g., hosting, security, analytics) or when disclosure is required by law or regulatory authorities.
Security: We maintain technical safeguards (such as encryption and access controls) and organizational measures (such as staff training and audit procedures) to protect your information. While no system is completely immune to risk, we continually monitor and update our defenses to reduce the likelihood of unauthorized access or misuse.
Your rights: Depending on your jurisdiction, you may have rights including access to your data, correction of inaccuracies, deletion, restriction of processing, and portability.
How to exercise rights: You can submit a data subject request through our website or contact us directly. We will respond in accordance with applicable law and within required timeframes.

Information We Collect
How We Process Your Information
Legal Bases for Processing
Sharing of Personal Information
Cookies and Tracking Technologies
Social Media Logins
Data Retention
International Data Transfers
Security Measures
Children's Privacy
Your Privacy Rights
Do-Not-Track Signals
Updates to This Notice
Contact Us
Data Protection Officer (DPO)
Reviewing, Updating, or Deleting Your Data
Governing Law and Jurisdiction

1. Information We Collect

WannaCall Ltd ("WannaCall," "we," "our," or "us") collects personal information to provide and improve our services. The information we collect generally falls into the following categories:

Information you provide directly: When you register for an account, express interest in our services, participate in activities, or contact us, you may provide details such as your name, phone number, email address, job title, username, billing address, authentication data, contact preferences, and passwords.
Sensitive information: With your explicit consent or as permitted by law, we may process sensitive data, such as biometric identifiers used for account security.
Payment information: If you make purchases, we collect payment details (such as card numbers and security codes). All payment data is processed and stored securely by Stripe. For more information, see https://stripe.com/privacy.
Social media login data: If you choose to register using a social media account (e.g., Facebook or Instagram), we collect certain profile information from the provider, as explained in the section "Social Media Logins."
Accuracy of information: You are responsible for ensuring that all personal information you provide is true, complete, and up to date, and for notifying us of any changes.

Information Automatically Collected

When you visit or use our services, we automatically collect certain technical and usage data. This does not typically identify you directly but may include:

Log and usage data: Diagnostic and performance information such as IP address, device details, browser type, activity within the services (e.g., pages viewed, searches, features used), and system events (e.g., crash reports, error logs).
Device data: Information about the device you use, including identifiers, operating system, hardware model, mobile carrier, and system configuration.
Cookies and tracking technologies: We use cookies and similar tools to maintain security, save preferences, and support site functionality.
Google API data: Any information received from Google APIs is handled in accordance with the Google API Services User Data Policy, including Limited Use requirements.

2. How We Process Your Information

We process personal information to deliver, improve, and administer our services, communicate with you, protect against fraud and security risks, and comply with legal obligations. Examples include:

Account management: Creating and authenticating accounts, maintaining login functionality, and keeping accounts secure.
Vital interests: Processing information when necessary to protect an individual's safety or prevent harm.

3. Legal Bases for Processing

Under the GDPR and UK GDPR, we only process personal information when we have a valid legal basis. These include:

Consent: When you give permission for a specific purpose. You may withdraw consent at any time.
Legal obligations: When processing is required to comply with laws, cooperate with regulators, or defend legal claims.
Vital interests: When necessary to protect your safety or that of others.
Contractual necessity: When processing is required to provide services or fulfill contractual commitments.
Legitimate interests: When processing supports our business operations in ways that do not override your rights.

We engage trusted third-party service providers to perform functions on our behalf, such as hosting, analytics, payment processing, and customer support. These providers act as "processors" under data protection law and are contractually required to process personal information only in accordance with our instructions, maintain confidentiality, and implement appropriate security measures.

We share personal information only in specific circumstances, such as:

Business transfers: During negotiations or completion of mergers, acquisitions, or sales of assets.
Service providers: With trusted partners who support our operations (e.g., hosting, analytics, payment processing).
Legal disclosures: When required by law or regulatory authorities.

If WannaCall undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. In such cases, we will ensure that your information continues to be protected in accordance with this Privacy Notice, and we will notify you of any material changes.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, or to tailor advertisements to your interests.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5.1 Google Analytics

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

If you choose to register or log in using a third-party social media account (such as Facebook or Instagram), we will receive certain profile information from that provider. This may include your name, email address, profile picture, and any other information you have chosen to make public.

We use this information only for the purposes described in this Privacy Notice or otherwise made clear to you at the time of collection. Please note that we do not control how your social media provider collects, uses, or shares your information. We recommend reviewing their privacy notice to understand their practices and how to adjust your privacy settings.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required by law (for example, tax or accounting obligations). As a general rule, we do not retain personal information for more than six months after account termination.

When we no longer have a legitimate business need to process your information, we will delete or anonymize it. If deletion is not possible (for example, because data is stored in backup archives), we will securely store and isolate the information until deletion becomes feasible.

8. International Data Transfers

WannaCall may transfer personal information to countries outside your country of residence, including outside the European Economic Area (EEA), United Kingdom (UK), or Switzerland. Where such transfers occur, we implement appropriate safeguards to ensure your information remains protected, such as Standard Contractual Clauses approved by the European Commission or other legally recognized mechanisms. You may request a copy of these safeguards by contacting us using the details in Section 14.

9. Security Measures

We implement technical and organizational safeguards designed to protect your personal information. These include encryption, access controls, monitoring, and staff training. While no system can be guaranteed 100% secure, we continually update our defenses to reduce risks of unauthorized access, misuse, or disclosure.

Transmission of personal information over the internet is at your own risk, and we encourage you to access our services only within secure environments.

10. Children's Privacy

We do not knowingly collect or market personal information from individuals under 18 years of age. By using our services, you confirm that you are at least 18, or that you are a parent or guardian consenting to a minor's use.

If we discover that we have collected information from a child under 18, we will deactivate the account and delete the data. If you believe we may have collected such information, please contact us at contact@wannacall.com.

11. Your Privacy Rights

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the "Contact Us" section below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the "Contact Us" section below or by updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

12. Do-Not-Track Signals

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

13. Updates to This Notice

We may update this Privacy Notice from time to time to remain compliant with applicable laws and practices. The "Last Updated" date at the top of this Notice will reflect the latest version. If we make material changes, we will notify you either by posting a notice on our website or by contacting you directly.

14. Contact Us

If you have questions or comments about this notice, you may email us at contact@wannacall.com.

15. Data Protection Officer (DPO)

If you have questions about how we handle your personal information, you may also contact our Data Protection Officer (DPO) at contact@wannaverse.com.

16. Reviewing, Updating, or Deleting Your Data

You may have the right to request access to the personal information we hold about you, correct inaccuracies, or request deletion. These rights may be limited in certain circumstances by applicable law.

To submit a request, please complete a data subject access request form or contact us directly. We will respond in accordance with applicable legal requirements.

17. Governing Law and Jurisdiction

This Privacy Notice and any disputes arising from it are governed by the laws of the UK, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts located in the UK.

Severability

If any provision of this Privacy Notice is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.